Thank you for choosing Art Studio Creative for your creative and design needs.
Because our services are digital and delivered electronically, refund and return rules differ from physical product purchases. Please review this policy carefully before placing an order.
1. Nature of Digital Services
All services offered on https://artstudiocreative.com/ are digital, including:
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Logo design
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Branding services
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Digital artwork
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Social media graphics
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Print design files
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UI/UX concepts
Digital files cannot be physically returned, so standard “returns” do not apply.
2. Refund Eligibility
Refunds may be approved only under the following situations:
✔ 2.1 Non-Delivery of Service
If a purchased service has not been started or delivered within the agreed timeframe.
✔ 2.2 Duplicate or Accidental Payment
If you were charged more than once for the same order.
✔ 2.3 Technical Payment Issues
If a payment failed but still resulted in a charge.
3. Non-Refundable Situations
Refunds are not available in the following cases:
❌ 3.1 Services Already Delivered
Once a design has been delivered — even as a draft, preview, or first sample — it becomes non-refundable.
❌ 3.2 Change of Mind
Refunds cannot be requested simply because you change your mind or no longer need the service.
❌ 3.3 Lack of Response or Delayed Feedback
If we cannot complete your project because you fail to provide required information or instructions.
❌ 3.4 Dissatisfaction After Delivery
We offer revisions based on the package you purchased, but completed services are not refundable.
4. Revisions Policy
Revisions are included according to your selected package.
Revisions are designed to ensure satisfaction but cannot be exchanged for a refund.
5. Order Cancellation
If you request cancellation before work has started, a partial refund may be considered.
If work has already begun, the order cannot be canceled or refunded.
6. How to Request a Refund
To request a refund, please contact us directly through our website:
🌐 https://artstudiocreative.com/
Please provide:
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Order ID
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Transaction details
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Reason for the request
We will review your request and respond within a reasonable timeframe.
7. Policy Updates
We may update this Refund & Returns Policy at any time.
Updates will be posted on this page with the new “Last Updated” date.